Ufa Gas Station Cashier on Petrol Prices and Customer Woes

A cashier at a gas station in Ufa, Bashkortostan, described her work challenges, including dealing with customers upset by rising fuel prices. She explained that employees also pay the same rates when filling up their own vehicles.

Jan 7, 2026

A gas station employee shares common frustrations with customer behavior and price complaints.
Source:
Aleksandr Oshchepkov / NGS.RU

UFA1.RU spoke with a cashier at one of the gas stations in the Ufa district of Bashkortostan about what they face at work. She named the surest way to infuriate the station«s employees.

According to her, at the gas station, employees have to serve queues at the cash register, maintain order, and calm down upset customers.

“We were also on shift on New Year«s Eve. There are a lot of people during the holidays,” the gas station employee said. “Many guests who came to see Ufa. Some are rude, but most are polite, they congratulate us, smile. Some will say what»s on their mind. Some got married, divorced, bought a car, are going to pick up their wife from the maternity hospital. We are both cashiers, and cleanliness fairies, and psychologists. We clean ourselves, make tasty hot dogs, aromatic coffee.”

According to her, customers are often upset about the rising price of petrol, and the cashiers get the blame for it. But, as the employee explains, they are not the ones who set the prices. According to the latest data from Bashstat, the average price of AI-92 was 59.57 rubles per liter (about $0.70 at current rates), AI-95 was 64.22 rubles (about $0.75), and diesel was 73.48 rubles (about $0.86) (the last update from the department was published in December 2025).

“We also fill up with this petrol at the same price, that«s what we tell them. Prices are rising everywhere, there»s nothing you can do about it,” the gas station attendant explained.

But the most annoying customers, in her opinion, are those who create unnecessary fuss due to inattentiveness. For example, she advises not to torture the coffee machines if you don«t understand them — you can, without embarrassment, ask the local employees for help.

“We don«t ask much from the customer — just to remember the pump number and the type of fuel. »I don«t remember the pump,» «I didn»t look« — that»s what is exhausting. Also, don«t pull all the toilet doors, turn off and on the lights — just wait. If you pull the door and it»s closed, that means it«s occupied, and you need to wait until the stall is free.”

Read also how oil industry shift workers celebrate New Year«s at work. In addition, you can view photos from the fire station on duty during the holidays.