Emergency Contacts for Heat, Power, Water Loss in Voronezh Cold

Temperatures in Voronezh have plunged to -32°C (-26°F). Here are the hotlines to call if your heating, electricity, or water fails, and how to seek payment adjustments for prolonged outages.

Apr 19, 2026

A call might not solve the problem immediately, but it will certainly speed up the utility workers« response.
Source:
Darya Selenskaya / City Media

Severe frosts have hit Voronezh since the beginning of February — on the night of February 3rd, temperatures in the city could drop to -32°C (-26°F). Over the next few days, it will be almost as cold: down to -20°C (-4°F) during the day and -30°C (-22°F) at night.

No one wants to be left without heating, electricity, or water in such weather. Here«s where to turn in Voronezh if your radiators suddenly go cold or the tap runs dry.

Where to Call If Heating and Hot Water Are Cut Off?

If heating or hot water is cut off due to a burst in the heating networks or an accident at the boiler house, the heat supply company is responsible for repairs. For bursts inside the building, the managing company should handle the repairs.

In case of issues with heating and hot water, first contact your heat supplier. The contact numbers for Voronezh«s major supplier RIR »Energo« are:

for questions about hot water and heating outages: +7 (473) 205-02-50 (select 2 in the menu);

dispatch service: +7 (473) 269-57-57.

The phone number for another major heat supplier, Voronezhteploset, is: +7 (473) 202-95-00. If you have a different resource-supplying company, its phone number should be listed on your heating bill.

For bursts in the building«s internal communications, call your managing company. Its phone number is on your residential maintenance bill.

Where to Call If Water or Electricity Is Cut Off?

For water outages or emergency situations related to water supply, you can call RVK-Voronezh round the clock at: +7 (473) 206-77-06.

If there is no electricity, you can call the «light» hotline: 8 800 220-0-220.

For water and electricity outages, as with heating, you can also call your managing company.

Who Else to Call If Heating, Electricity, and Water Are Not Restored for a Long Time?

As a rule, emergency situations in Voronezh are resolved quickly enough, but not always. If any utility is missing in your apartment or house for a considerable time, it«s worth raising the alarm at a higher level than the managing company and suppliers.

First, you can call the unified dispatch service at 112. A call to this number will go through even if you have no signal, no balance, and no SIM card.

You can also complain about long-unresolved problems to the mayor«s office through the »Gosuslugi. Reshaem vmeste« (State Services: Solving Together) platform or in person at the city administration reception from Monday to Friday at: Voronezh, Plekhanovskaya Street, 10, office 101.

If the managing company is inactive, you can complain via the Housing and Communal Services State Information System (GIS ZhKKh) or to the State Housing Inspection by email at zhilinsp@govvrn.ru.

Another option is to call your district administration. It is responsible for the areas around buildings, so calling there is particularly relevant if, for example, garbage hasn«t been collected for a very long time or a resource supplier has dug a pit for network repairs and disappeared. The administration numbers are:

Zheleznodorozhny District: +7 (473) 223-07-35; +7 (473) 223-04-86;

Kominternovsky District: +7 (473) 206-76-98; +7 (473) 206-76-53;

Levoberezhny District: +7 (473) 249-09-71; +7 (473) 229-56-22;

Leninsky District: +7 (473) 206-91-52; +7 (473) 206-91-13;

Sovetsky District: +7 (473) 225-93-82; +7 (473) 225-71-01;

Tsentralny District: +7 (473) 252-44-42; +7 (473) 259-76-63; +7 (473) 259-76-51.

Will There Be a Recalculation?

According to Russian Government Decree No. 354 of May 6, 2011, the payment for a utility service is reduced by 0.15% for each hour of absence beyond the legally established time frames. Here are the standards for each resource.

Cold and Hot Water. The permissible duration of supply interruption is 8 hours per month, 4 hours at a time. In case of major accidents on centralized engineering networks (for cold water) or on a dead-end main (for hot water) — up to 24 hours.

Heating. During the heating season, the temperature in residential premises must not fall below +18°C (64°F), and in corner rooms — not below +20°C (68°F). The permissible duration of interruption:

if the apartment is between +12°C (54°F) and the standard indicators — no more than 16 hours;

in apartments from +10°C (50°F) to +12°C (54°F) — no more than 8 hours;

in apartments from +8°C (46°F) to +10°C (50°F) — no more than 4 hours.

Electricity. The permissible duration of power supply interruption is 2 hours if there are two independent mutually redundant power sources, and 24 hours if there is one power source. Multi-apartment buildings typically have two sources.

Gas. The permissible duration of interruption is no more than 4 hours per month.

Garbage collection stands apart here. Ideally, at temperatures above +5°C (41°F), it should be removed daily, every 24 hours. The delay for the entire month should total no more than 72 hours. However, if the temperature is below +5°C (41°F), waste can be collected once every 48 hours.