Chelyabinsk to Launch Chatbot for Heat Complaints

At a staff meeting in the Chelyabinsk administration on July 20, a proposal was made to launch a chatbot for passenger complaints about non-working air conditioners in public transport.

«We continue to receive residents» complaints about temperature control in public transport,« said Chelyabinsk Mayor Alexey Loshkin. »In fact, this is a year-round issue. In winter, it«s about heating; in summer, it»s about air conditioning, so today I recommended that colleagues work on developing a chatbot, a feedback system to increase responsiveness concerning transport.«

It is expected that through the new service, passengers will be able to complain about any type of transport and any carrier regardless of ownership.

«So that we can begin work on restoring these systems as quickly as possible,» explained Alexey Loshkin.

Every summer, with the onset of heat, complaints about stuffiness in the cabins intensify in Chelyabinsk. Problems are recorded both in trolleybuses and buses, and are widespread.