Health Ministry clarifies test result access in Yaroslavl

A patient from Rybinsk, Yaroslavl Oblast, reported difficulties obtaining test results at the polyclinic at 13 Herzen Street.

«I encountered absurdity. I made an appointment with a paid doctor and came to get the results of tests taken at the polyclinic. The reception desk said that now there are no medical records, and I can get the test results by making an appointment with a primary care physician. And wait at least a week! I have an appointment with a doctor this week and I need them now! Before, I could just get the record and have them, but now I have to sit in hour-and-a-half queues?» — described the patient.

The regional Ministry of Health explained that a unified procedure for obtaining test results applies to all patients.

«A patient can request a copy of test results from their primary care physician. They cannot refuse to provide a copy,» the ministry noted.

Additionally, for issues regarding access to medical documents, patients can contact the head of the medical organization directly.

Accessing results via Gosuslugi (state services portal)

Test results from state medical facilities are also available on the Gosuslugi portal. To access them:

• Log into your personal account on Gosuslugi via browser or app, go to the «Documents» section, then «Health», then «Medical Card» and «Study Protocols»;
• Select the category and period to display test results, which can be printed if needed;
• If there are no study protocols in the «Health» section, provide permission to access medical documents.