Residents Urged to Report Issues Directly to RKS-Samara
If you find a cold water leak, sewage spill, or an open or broken manhole on the street, city residents are asked to immediately inform «RKS-Samara» directly.
Why this is important
The organization is responsible for cold water supply and sewage in Samara. By contacting RKS directly, time is significantly saved. The request goes straight to dispatchers who create a work order for the teams. Writing to other authorities means delaying the solution. The request will still end up with RKS dispatchers.
There is always a response to the request: a team goes out and inspects the dangerous area.
If RKS networks are damaged, preparatory work begins, approvals are obtained, a shutdown and switching scheme is drawn up, and repair work is always carried out.
If the problem is on other networks and manholes, the information is forwarded for action (to the district administration, relevant departments).
Report problems (leaks, sewage overflow, open manhole, subsidence near manhole) through the following channels:
RKS-Samara dispatch phones: +7 (846) 334-75-12, +7 (846) 311-05-05 (robot);
Telegram bot (in test mode);
Telegram channel (only for requests, no responses provided);
company website, section «Report a problem».
Ask questions about repair work, addresses:
by phone: +7 (846) 334-75-12, +7 (846) 311-05-05 (wait for operator response);
in the VKontakte group: in comments under posts about work or in private messages;
in the MAX messenger: by number +7 917 955-09-80;
by email: info@samcomsys.ru;
via Gosuslugi: on the feedback platform (POS);
on the RKS-Samara website, in the section «Ask the director».
Important: use only these channels so that your message doesn«t get lost and is processed.
