Tula City Hall Summons Transport Operators Over Service Issues

On January 29, Tula Administration Head Ilya Bespalov held a meeting on the operations of one of the city«s largest transport operators. The main topics were the quality of transport services and compliance with contractual obligations.

The discussion was attended by First Deputy Head of the Tula Administration Yuri Terekhov, relevant specialists from the administration, and representatives of Irbis LLC. The company serves 34 city routes, including the socially important route No. 68 to the cancer center.

According to the administration, in January, more than 190 complaints from residents were received about the company«s work through the feedback platform. Moreover, complaints on social media were not included in this statistic. Specialists also analyzed the deployment of vehicles: throughout the month, an average of 8 to 10 vehicles out of the planned 107 were missing daily. Additionally, the carrier recorded the lowest regularity rate among Tula companies.

A representative of Irbis LLC explained the situation as a driver shortage. However, Ilya Bespalov emphasized that this does not absolve the carrier of responsibility.

— Obligations for passenger transport have the highest social significance and directly affect city life. It is necessary to ensure a one hundred percent daily deployment of vehicles on the route, — said the administration head.

Following the meeting, the transport and road management department was instructed to continue enhanced monitoring of carriers« work, especially those who regularly receive complaints. Separately, the need for transport companies to be prepared for operation during temperature drops was emphasized: the expected frost should not affect the stability of public transport movement.